How Can We Help You?
Our team is here to help you get the most out of FlightStratix. Whether you have questions about features, need technical assistance, or want to share feedback, we're ready to assist.
Response Time
We aim to respond to all inquiries within 24 hours during business days.
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Dedicated Support
Real humans, not bots. We understand aviation.
Fast Response
Most inquiries answered within 24 hours.
Documentation
Comprehensive guides and tutorials available.
Frequently Asked Questions
How do I get started with FlightStratix?
Sign up for a free trial on our pricing page. You'll get immediate access to the platform. Our onboarding guide will walk you through setting up your first aircraft, crew members, and trips. If you need hands-on help, our support team offers free onboarding calls.
Can I import data from my existing spreadsheets?
Yes! FlightStratix supports data import from Excel and CSV files. You can import aircraft, crew, clients, and vendor data. Contact our support team for assistance with bulk imports or custom data migration.
What's included in the free trial?
The free trial gives you full access to all features of your selected plan for 30 days. No credit card required to start. You can upgrade, downgrade, or cancel anytime during or after the trial period.
How secure is my data?
FlightStratix is hosted on AWS with enterprise-grade security. All data is encrypted in transit and at rest. We're fully GDPR compliant and follow industry best practices for data protection. Your operational data is your data — we never share or sell it.
Can I add team members to my account?
Yes! All plans support multiple users with role-based permissions. Admins can control exactly what each team member can view and edit. Add dispatchers, coordinators, or view-only users as needed.
Do you offer training or onboarding?
Yes, we provide free onboarding support for all customers. This includes video tutorials, documentation, and optional live onboarding calls. Premium plan customers receive dedicated account management and priority support.