We're here when
operations can't wait.
Real humans, aviation expertise. Whether it's a technical question, billing query, or onboarding help our team responds fast.
Email Support
General & Technical
Questions about the platform, bugs, or account issues? Drop us a line we respond within 24 hours on business days.
support@flightstratix.comResponse Time
Mon – Fri, 9:00–18:00 GMT
We aim to respond to every inquiry within 24 hours during business days. Premium plan customers receive priority.
● Typically same daySales
Evaluating FlightStratix?
Interested in FlightStratix for your NSOP or charter operation? Let's talk about your setup and a plan that fits.
sales@flightstratix.comTell us what
you're working on.
Fill out the form and our team will get back to you as soon as possible. The more detail you provide, the faster we can help.
Dedicated Support
Real humans who understand aviation operations.
Fast Response
Most inquiries answered within 24 hours.
Documentation
Comprehensive guides and tutorials available online.
Reach support@flightstratix.com and we'll get back to you.
Answers, without the wait.
Can't find what you need? Use the form above and our team will get back to you directly.
How do I get started with FlightStratix?
Sign up for a free trial on our pricing page — no credit card required. You'll get immediate platform access and an onboarding guide covering your first aircraft, crew, and trip setup. Our team also offers free onboarding calls if you'd prefer a walkthrough.
Can I import data from existing spreadsheets?
Yes. FlightStratix supports data import from Excel and CSV files — including aircraft, crew, clients, and vendor data. Contact support for assistance with bulk imports or custom data migration.
What's included in the free trial?
Full access to all features of your selected plan for 30 days. No credit card required. You can upgrade, downgrade, or cancel at any point during or after the trial.
How secure is my operational data?
FlightStratix is hosted on AWS with enterprise-grade encryption in transit and at rest. We're fully GDPR compliant. Your data is yours — we never share or sell it.
Can I add team members and set permissions?
Yes. All plans support multiple users with role-based permissions. Admins control exactly what each team member can view or edit — dispatchers, coordinators, or view-only users.
Do you offer training or onboarding support?
All customers receive free onboarding — including video tutorials, documentation, and optional live calls. Premium plan customers get a dedicated account manager and priority support.
Still have questions?
Let's talk.
Book a 30-minute demo and we'll walk you through the platform, answer every question, and set up a trial tailored to your operation.